Question 1

Is Gumlet’s video streaming ad-free?

Accepted Answer

Yes, all Gumlet plans provide ad-free streaming, ensuring that your audience enjoys uninterrupted content without third-party ads.

Question 2

Is the video Free Plan really free?

Accepted Answer

Absolutely. It’s not a trial, and it’s free forever. Gumlet’s Free Plan comes with 100 minutes of storage, 250 GB streaming, basic analytics, privacy controls, and the ability to customize the player to match the look and feel of your brand.

Question 3

Can I use Gumlet for live streaming?

Accepted Answer

Yes! Live streaming is now available on all plans. Each tier includes a set number of live streaming minutes from 250 to 10,000, so you can go live in high quality with low latency and strong security.

Question 4

What if I exceed the bandwidth or storage limits in my Free or Paid video plans?

Accepted Answer

**Creator** and **Professional** video plans offer unlimited streaming bandwidth to help you scale without worrying about bandwidth as your business grows. All plans have a storage limit. Exceeding the storage limit requires you to upgrade your current plan to a higher plan. Check the pricing table for storage limits.

Question 5

Is unlimited streaming in the creator and professional plan truly unlimited?

Accepted Answer

Yes! Creator and professional plans have limits on storage minutes, but streaming bandwidth is unlimited. This allows you to scale your videos as your business grows without worrying about bandwidth limits.

Question 6

What is a "Storage Minute" and how is it calculated?

Accepted Answer

A "Storage Minute" is the amount of storage used for each minute of video. For example, if a video is 10 minutes long, it counts as 10 storage minutes. It’s a way to measure storage based on video length rather than file size. This way, you can upload higher resolution videos without compromising on your storage limits. We only count storage minutes for the original video during upload. If you exceed the storage included in your plan, you’ll need to upgrade your plan. Contact us for details on the Enterprise plan if you need additional features or more storage.

Question 7

How is video streaming bandwidth calculated?

Accepted Answer

Bandwidth is based on how much video data is streamed. Higher resolutions use more data; if multiple quality levels are available, more may be streamed. Autoplay and preload settings can also increase usage. With unlimited streaming available on Creator and Professional plans, there is no need to worry about video streaming bandwidth limits.

Question 8

Do you charge for storage?

Accepted Answer

No, we don’t charge for storing or caching your optimized images and videos. All plans include unlimited cache storage. We only charge for the storage minutes for the videos uploaded, not to keep the videos stored on Gumlet.

Question 9

Can I upload any content to Gumlet?

Accepted Answer

No, we prohibit uploading copyrighted and adult content. If we receive a copyright complaint, the content will be removed after providing a timely notice to the uploader.

Question 10

Do you offer Custom domains?

Accepted Answer

Yes, you can easily set up custom domains from your dashboard. The Image Growth plan includes 2 custom domains. For video, custom CNAMEs are available on all plans at $5/month each. Additional image domains can also be added for $5/month.

Question 11

What should I do if I need more team members?

Accepted Answer

To add more team members, you will need to upgrade to a Business or Enterprise plan. For Enterprise inquiries, please contact us directly for customized solutions.

Question 12

Is Gumlet’s video analytics free?

Accepted Answer

Yes, analytics are free for all customers using Gumlet’s video streaming service. Get insights into your video performance at no extra cost with Gumlet’s player.

Question 13

Do team members share storage, and is there a user limit?

Accepted Answer

Yes, storage is shared among team members for efficient collaboration. Each plan has a user limit, and you can add more users by upgrading or contacting support.

Question 14

What happens to my videos if I cancel my plan?

Accepted Answer

You can cancel anytime, and your plan stays active until the end of the billing cycle. After that, your videos remain safe within the dashboard, giving you time to download them or reactivate your plan.

Question 15

Does Gumlet store my data?

Accepted Answer

Gumlet stores video views and other analytics data to provide you detailed analysis of how your videos are doing. At Gumlet, we believe privacy is the most important, so you can disable collecting analytics data in the collection settings [here.](https://dashboard.gumlet.com/video/collections)

Question 16

How is the bandwidth charge calculated?

Accepted Answer

We calculate bandwidth as the amount of data transferred from our CDN to your users. You will be charged per GB for overages above your current plan. We do not charge for requests, transformations, caching, or storage separately.

Question 17

Can I store my original images with Gumlet?

Accepted Answer

We don't support image storage. You can choose any file storage service, such as Amazon S3, Google Cloud Storage, DigitalOcean Spaces, or any other storage. This way, you also retain full control over your original images and won't have to worry about losing them.

Question 18

Is there any limit on the input file or output files?

Accepted Answer

We support input & output images with a maximum size of 8192x8192 pixels in the following formats: JPEG, PNG, WebP, JPEG-XL, TIFF, PDF, GIF, SVG, RAW, HEIF, and AVIF.

Question 19

What if I exceed the image bandwidth or storage limits?

Accepted Answer

If you exceed your bandwidth or storage limits, you’ll need to upgrade to a higher plan. Each tier includes set delivery and storage quotas. Additional usage beyond your plan will be billed according to the overage pricing.

Question 20

Do you offer volume discounts or custom enterprise plans?

Accepted Answer

Yes, we offer custom plans for high-volume users or large teams. Contact our sales team for a tailored quote

Question 21

Will Gumlet change file extensions when optimizing and converting files?

Accepted Answer

No, Gumlet retains the original URL while changing the content type dynamically.

Question 22

What is your SLA and uptime? Is your CDN available everywhere?

Accepted Answer

We maintain a multi-CDN network with a 99.99% SLA uptime guarantee, ensuring global availability.

Question 23

Can I use my own domain with Gumlet?

Accepted Answer

Yes, Gumlet offers a custom domain feature so you can serve images from your own domain.

Question 24

How easy is it to migrate from my current image tool to Gumlet?

Accepted Answer

Migration is simple and fast. Gumlet supports path-style URL parameters similar to other popular tools, making it easy to switch without changing your existing image URLs.

From startups to global enterprises, everyone relies on Gumlet to deliver their videos and images.

Success looks better with Gumlet

Balance TV cut streaming costs by 43% with Gumlet

Ethos migrated 5000+ videos in 3 hours with Gumlet

GrowthSchool boosted engagement by 52% with Gumlet

FAQs

Frequently asked questions.

Startup or Non-Profit?

Startup discounts

Non-profits