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Error Codes

Here is a list of error code Gumlet can throw while video processing.

CodeDescription
ERR_GUMLET_DOWNLOADABLE_GENERATEAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it
ERR_ASSET_NOT_FOUNDError in fetching video asset from the specified URL
ERR_INVALID_ASSET_URLSpecified video asset input URL is invalid
ERR_INPUT_RESOLUTIONS_LARGER_THAN_ASSET_DIMENSIONAll input resolutions are larger than video dimensions, please select some lower resolution to process this video
ERR_GUMLET_THUMBNAIL_GENERATEAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it
ERR_GUMLET_THUMBAIL_TRANSFORMAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it
ERR_GUMLET_PTE_ENCODINGAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it.
ERR_GUMLET_PTE_DTS_PTS_MISMATCHAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it.
ERR_GUMLET_ASSET_ENCODINGAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it.
ERR_GUMLET_ASSET_MUXINGAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it.
ERR_DOWNLOAD_OVERLAY_IMAGEError in fetching overlay image from specified URL
ERR_GUMLET_ASSET_UPLOADAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it.
ERR_ASSET_WITHOUT_VIDEO_STREAMSpecified video asset URL doesn't contain video stream. Please try some other asset
ERR_MIN_FRAME_SIZEVideo asset dimensions are lower than the minimum supported frame size. Please use "process_low_resolution_input" to bypass this error
ERR_MAX_PROCESSING_DURATIONVideo asset duration is larger than the maximum supported duration(15 minutes). Please contact support@gumlet.com to increase this limit
ERR_METADATA_PROBEVideo asset metadata is invalid. Please check your input video.
ERR_GUMLET_VMAF_COMPUTATIONAn error occurred while processing your video, please contact support@gumlet.com with your asset_id to resolve it.